Our Refund Policy ensures fairness and transparency for both customers and restaurants.
Refunds are granted only under specific, verifiable conditions.
You may request a refund if:
You received the wrong or incomplete order.
Your delivery was never completed.
You were charged for an order that was cancelled by the restaurant.
Refunds will not be issued if:
You entered an incorrect delivery address.
You were unavailable to receive the order.
The restaurant confirmed correct preparation and delivery.
To request a refund, please contact us within 24 hours of your order at support@soso-delivery.xyz with your order ID and issue details.
Approved refunds will be processed within 5–7 business days.
📧 support@soso-delivery.xyz
📞 +230 5834 6528
